Privacy and Policy

This policy sets out how iPhonesIntoCash UAE handles the personal data of people who use iphonesintocash.com/ae: what we collect, why we hold it, how long we keep it, and what you can ask us to do with it. We handle personal data in line with Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data, together with any regulations issued under it.

1. Information We Collect

• Personal details you provide: name, phone number, email address, and, if you mail your device in, the return address and courier tracking details for your device.
• Device information: brand, model, storage, condition, and, at inspection, serial number and IMEI.
• Device photos: the four photos you upload to support your estimate. These are used solely to assess your device and are deleted within 7 days.
• Identity verification: a copy of your Emirates ID or passport is required before we complete the purchase, to confirm ownership of the device. If you drop your device off, we check it at our store. If you mail it in, we ask you to send us a copy.
• Payment details: the bank, PayPal or wallet details needed to pay you, where you choose a method other than cash.
• Account details: username, password and communication history, if you create an account.
• Automatic data: IP address, browser type, device details, and website usage collected via cookies and analytics tools.

2. How We Use Your Information

• To provide an online estimate and arrange your drop-off or mail-in.
• To contact you about your estimate, your drop-off or mail-in, the final offer and payment.
• To confirm when a mailed-in device has arrived, and to arrange its free return if you decline our final offer for any reason.
• To verify ownership and complete the purchase of your device.
• To process payment by cash, bank transfer, PayPal, USDT or store credit at phonebot.ae.
• To improve our website and services.
• To send offers or updates, but only if you have consented.
• To comply with legal obligations and prevent fraud, including checks against devices reported lost or stolen.

3. Why We Are Allowed to Hold Your Data

We rely on one of four grounds each time we handle your data. Most often it is because holding the data is necessary to do what you have asked us to do: value your device, inspect it, pay you, and return it to you if you decline our final offer. Where that does not apply, we rely on your consent, on a duty placed on us by UAE law, or on a legitimate interest of the business such as preventing fraud. If you ever want to know which ground applies to a particular piece of information, ask us and we will tell you.

4. Sharing Your Information

We do not sell or rent your personal data. We may share it only with trusted service providers as needed to deliver our service, for example a courier company that we use to return a mailed-in device to you, or with authorities where required by law, including where a device is found to be reported lost, stolen or otherwise blocked.

5. Data Security & Retention

We apply appropriate security measures to protect your data against loss, misuse, or unauthorised access, including SSL encryption for sensitive data in transit. We keep your personal data only for as long as necessary for the purposes above or as required by UAE law. Device photos are deleted within 7 days of your estimate being completed or closed.

6. What You Can Ask Us To Do

UAE data protection law gives you a set of controls over the information we hold on you. You can:

• ask for a copy of what we hold
• have anything inaccurate corrected
• ask us to erase your data
• tell us to stop or limit a particular use of it
• take back consent you previously gave
• ask us to hand your data to you, or to another provider, in a portable format

Write to us using the contact details in section 11 and we will action the request. If you are unhappy with how we have handled it, you can escalate the matter to the UAE Data Office.

7. Device Data

You are responsible for backing up your own data and signing out of all accounts before selling your device. This matters most when you mail your device in, because we cannot help you sign out once it has been sent. Once a sale is complete, we perform a full factory reset and data wipe. Any SIM or memory card handed over or sent with a device is securely held for three days before being destroyed. If a mailed-in device is returned to you because you declined our final offer, we send it back as received and do not wipe it. Please see our Terms & Conditions for details.

8. Cookies

We use cookies to personalise your experience, manage sessions and measure website performance. You can accept or decline cookies, though declining may limit certain website functionality.

9. Age Requirement

You must be at least 18 to sell a device to us. Our site is not built or intended for anyone younger, and we do not set out to collect data from under-18s. If we discover we hold data belonging to a minor, we will delete it.

10. Updates

This policy will change as the business changes. Whenever it does, the revised version replaces this one on this page and the date at the top is updated, so you can always see which version is currently in force.

11. Contact Us

For any privacy questions or to exercise your rights, contact:

iPhonesIntoCash UAE Email: support@iphonesintocash.com 

Phone: +971 58 596 4457

Address: Level 2, Unit 62A, BurJuman Centre, Mankhool, Dubai, United Arab Emirates