Frequently asked questions

Our commitment to excellence sets us apart. Not only do we assess and process payments swiftly (usually within 24 hours), but we also value transparency and customer satisfaction above all. Our dedicated support ensures smooth transactions every step of the way.

Navigating iPhonesIntoCash is straightforward and intuitive. Just follow these simplified steps:

• Input your device's model and details.
• Choose your device’s state: Brand New, As New, Working, or Dead. For the 'Working' category, do inform us about any issues.
• We'll propose a price for your gadget.
• Share your contact information with us.
• We'll send over an Australian Post satchel for device dispatch or you can drop-off your device at our location.
• Forward us your device.
• Once we confirm the device matches your description, you'll receive your payment.

For Any Mobile Device:

1. Using Keypad Code:

1. Enter *#06# on your device's keypad.
2. Press 'Call' or 'Send' as if you were making a call.
3. Your IMEI number will appear on your screen.

2. For Samsung Devices:

Some Samsung devices also display the IMEI number on the back, near the bottom.

For iPhones:

1. Through Settings:

• Navigate to Settings > General > About.
• Scroll down to find the IMEI/MEID and ICCID numbers.
• The IMEI is also often printed on the SIM tray of the phone.

2. After a Reset:

If your iPhone has been reset and you're at the activation screen, you can tap the blue 'i' button to view the IMEI.

Before shipping your device to us, ensure you've performed a factory reset, logged out from all accounts (whether it’s Apple, Google, or Samsung), and deleted all personal data. Your data privacy is vital to us.

Certainly! Here are explanations for the different device conditions you accept:

Brand New:

Unopened and unused, these devices sit securely in their original packaging, waiting to be activated. They include all factory-included accessories and documentation, exactly as you would find in a retail store.

As New:

These devices match the performance and aesthetics of brand-new counterparts. They're free from any signs of wear and have no scratches, dents, or marks. It's as if they've never left the box, except they're not sealed.

Working:

Devices in 'Working' condition perform all their functions without issue. They may have some cosmetic blemishes, like minor scratches or everyday wear, but they're in great shape overall. The screen is intact, and the battery holds a decent charge.

Dead:

'Dead' devices are non-functional and cannot be turned on or used in their current state. This category includes devices with severe physical damage, water damage, or other critical issues that prevent them from operating.

Backup your data, perform a factory reset to erase personal information, and remove any SIM or SD cards. If you have an iPhone, ensure you sign out of iCloud and disable 'Find My iPhone'.

Simply select your Apple device model on our website, provide details about its condition, and receive an instant quote. If you accept the offer, send us your device, and upon verification, we’ll process your payment swiftly.

We accept a wide range of iPhone models, from older versions like the iPhone 6 to the latest iPhone 15 Pro Max. Check our website to see if your model is listed and start the trade-in process.

Ensure your phone is in the best possible condition, factory reset it, and provide all the original accessories if available. Our quotes are competitive, reflecting the current market value of your device.

Yes, apart from iPhones, we also welcome devices from other major brands like Samsung, Huawei, Google, OPPO & more. Visit our website for a full list of accepted brands and models.

Valuations depend, due to evolving technology dynamics. Nonetheless, we consistently aim to offer the best possible rates, frequently outmatching market competitors.

While our primary method involves the provided Australia Post Satchel, if you're in or around Melbourne, you can personally hand over your device at our dedicated drop-off point located at: 2/12 Macquarie Drive, Thomastown, VIC 3074.

You can sell your phone for cash at iPhonesIntoCash. Just bring in your phone, and we'll evaluate its value on the spot.

Yes, we provide cash offers for phones based on their condition and model. Visit us for an instant quote.

Mobile phone recycling reduces electronic waste, conserves natural resources, and reduces the energy and raw materials needed to produce new phones.

When purchasing a mobile phone, consider factors such as your budget, desired features (e.g., camera quality, battery life, storage capacity), operating system preference (e.g., iOS, Android), brand reputation, and user reviews. Additionally, think about your usage patterns and whether you need specific functionalities like gaming performance, multitasking capabilities, or durability. Researching different models and comparing specifications can help you make an informed decision based on your needs and preferences.